L1 Technical Support Engineer - Entry Level (0-1 Year Exp)

Key Responsibilities

1. Technical Support:
   • Act as the first point of contact for clients reporting technical issues.
   • Provide prompt and professional support via phone, email, or chat.
   • Troubleshoot application errors, database queries, and API-related issues.
2. Issue Escalation & Documentation:
   • Escalate unresolved or complex issues to the L2 or relevant teams with detailed documentation.
   • Maintain accurate records of incidents and resolutions in the ticketing system.
3. Customer Interaction:
   • Build and maintain strong relationships with clients by ensuring their concerns are addressed in a timely manner.
   • Provide updates and guidance throughout the resolution process

Required Skills and Qualifications

• Education:
  • Bachelor's degree in Computer Science, or a related field (preferred).
• Experience:
  • 0 – 1 year of experience in a technical support role.
  • Hands-on experience with MS SQL (writing queries, troubleshooting, basic database management).
  • Practical knowledge of using Postman for API testing and debugging.
• Technical Proficiency:
  • Basic understanding of networking and application architecture.
  • Familiarity with ticketing tools like Jira, Zendesk, or similar systems.
• Soft Skills:
  • Strong problem-solving and analytical abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple priorities.

Location: Thane