General Introduction: Quantique Metadata Private Limited (hereinafter to be referred as “Company” or “We” or “Our” or “Us”), a company duly incorporated under the provisions of the Companies Act, 2013 and the rules made thereunder including any modification or re-enactment thereof and operating the business through website https://quantique.ai/, an internet-based portal and https://quantique.ai/’ a mobile application, (hereinafter together be referred to as “Website”).
Quantique Metadata offers you a digital platform through website and mobile application subject to acceptance of all the terms, conditions and notices contained in these Terms including applicable policies which are incorporated herein made by Company at its sole discretion and posted on the Website, including by way of imposing an additional charge for access to or use of a service(s). Here “You” or “User” shall be defined as any natural or legal person who has agreed to become a buyer on the Website by providing Account Information (defined below) while registering on the Website as a registered User using the computer systems. Your use of the Website and the Services is subject to the most current version of the Terms made available on the Website, at the time of such use. Company shall not be liable to deliver any Products purchased by You for delivery, in locations outside India. The User agrees to use the service to authorise an individual and get the products from the third party on his/her behalf.
This document is prepared under the requirement of Information Technology Act, 2000 and rules there under including any modification or re-enactment thereof for the time being in force. This electronic record is generated by a computer system and does not require any physical or digital signatures. These Terms and Conditions are required to be published in the website and mobile application in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of https://quantique.ai/ website and its mobile applications. The revised terms and conditions shall be updated in the portal from time to time.
Changes in Privacy Policy and Terms and Conditions: Quantique Metadata reserves its right to make any changes or modify these Terms of Use or any policy or guidelines of the Website including the Privacy Policy, at any time and shall be effective with the time of updating of policy and terms and conditions. Digital Platform for Pharmaceutical Products – Quantique Metadata facilitates the purchase of drugs and other pharmaceutical products, nutraceutical products and services (which shall also include Over the Counter (OTC) and wellness products) offered by third-party retail pharmacies (“Retail Pharmacies”). The Quantique Metadata merely provides hosting and technology intermediary services to You and persons browsing/ visiting the Website. All items offered for sale on the Website, and the content made available by the Retail Pharmacies, are third party user generated contents and third-party products. The Company has no control over such third-party user generated contents and/ Pharmaceutical Goods and Services and does not originate or initiate the transmission, or select the sender/recipient of the transmission, or the information contained in such transmission. The authenticity and genuineness of the Pharmaceutical Goods and Services made available by the Retail Pharmacies through the Website shall be the sole responsibility of the Retail Pharmacies. The Company shall have no liability with respect to the authenticity of the Pharmaceutical Goods and Services being facilitated through the Website and application. The Company does not take any representation or warranty as to legal title of the Pharmaceutical Goods and Services offered for sale by the Retail Pharmacies on the Website and application of Quantique Metadata at https://quantique.ai/. The right, title, claim or interest in the products sold through the Website and application shall not vest with the Company and the Company shall not have any obligations or liabilities in respect of any transactions on the Website and application. The Company is not responsible for delayed, non-performance or breach of contract entered into between You and the third-party for purchase and sale of goods or services offered by such Retail Pharmacies on the Website. Content – Any description which includes information/catalogue of drugs/ pharmaceutical products or services, on the Website You agree and acknowledge that the respective third-party pharmacies are exhibiting Third Party Content and Quantique Metadata is no concern with this. The content available on the Website, including without limitation, text, copy, audio, video graphics etc is for general information purposes only and does not constitute either an advertisement or promotion of any drug being offered for sale by the third-party pharmacies on the Website or any professional medical advice, diagnosis, treatment or recommendation of any kind. Quantique Metadata shall not be held responsible for ensuring that the content made available are not misleading and describe the actual condition of the Pharmaceutical Goods and Services. Also, you acknowledge and understand that the Company provides no warranty or representation with respect to the authenticity of the information provided on the Website and You must do Your own check. The Company shall not be, in any event, held responsible or liable for any damages arising out of such content by third-parties. Placing an order through Website and Mobile Application – While placing an order for any pharmaceutical products you require a valid prescription. You are required to upload a scanned copy of the valid prescription on the Website. Our Merchant/Third-Party Pharmacies will verify the prescription forwarded by You and in case of any discrepancy observed by the third-party pharmacies, the order will be cancelled by the third-party pharmacies immediately. You are also required to present the original prescription at the time of delivery of pharmaceutical products. You shall also allow the delivery agent to stamp the original prescription at the time of medicine delivery, failing which medicines will not be delivered.Substitution of Prescribed Drugs– You acknowledge and accept that the order for a substitute of a Prescribed Drugs would only be processed if the medical expert/ doctor has himself/ herself permitted for any other equivalent generic drug to be dispensed in place of the Prescribed Drug in the prescription or if the prescription solely lists the salt names instead of a specific brand name. You further acknowledge and accept that, in the absence of the above, the concerned Third-Party Pharmacy would not dispense a substitute drug in place of the Prescription Drug.
Invitation to offer for sale: The listing of drugs and other pharmaceutical products on the Website by the Third-Party Pharmacies is merely an ‘invitation to an offer for sale’ and not an ‘offer for sale’. The placement of an order by You shall constitute an offer by You to enter into an agreement with the Third-Party Pharmacies (“Offer”). Post the Offer from the Third-Party Pharmacies, the Company shall send an email to You with the information on the Offer along with the details of the concerned Third-Party Pharmacy(s) who may undertake the sale, and such an email shall not be considered as an acceptance of the Offer. The acceptance of the Offer would only be undertaken by the Third-Party Pharmacy(s) after the validation/verification of the prescription by such Third-Party Pharmacy (in case of Prescription Drugs) and the ascertainment of the available stock in the relevant Third-Party Pharmacy(s) (in the case of prescription as well as other drugs/ pharmaceutical products), by way of a confirmatory email to be sent to You. It is hereby clarified that any reference of the term ‘offer/ offered for sale by the Retail Pharmacies’, as appearing in these Terms of Use, shall be construed solely as an ‘invitation to offer for sale’ by any such Retail Pharmacies.
Invoicing and Sale: Upon acceptance of the Offer by the concerned Retail Pharmacies the Pharmaceutical Drugs and Services would be dispensed at the pharmacy, in accordance with the terms of the order placed by You. Such dispensation shall also take place under the direct/personal supervision of the pharmacist of the Retail Pharmacies, wherever required under the applicable law(s). The invoice shall be issued by the concerned Retail Pharmacies to process and satisfy the order for such Pharmaceutical Drugs and Services.
Delivery of Pharmaceutical products: The Pharmaceutical products and Services shall be delivered by the Retail Pharmacies or independent contractors. You accept and acknowledges that the courier/ delivery personnel, engaged by the Retail Pharmacies or the Company, shall be User Agent of the delivery of the Pharmaceutical Drugs and Services from the concerned Retail Pharmacies to the address notified by You, with no control over the Pharmaceutical Drugs and Services and no additional obligation.
Pricing & Payment of pharmaceutical products: Company strives to provide You with the best prices possible on the Products You require from the Website. The pricing details for purchase of Products from the Website are detailed under these Terms. All commercial terms such as price, delivery, dispatch of Products and/or services are as per principal-to-principal bipartite contractual obligations between User and the third parties. Your relationship with Company is on a principal-to-principal basis and by accepting these Terms of Use You agree that Company is an independent contractor for all purposes, and does not have control of or liability for the products or services that are listed/ offered on Company’s Website. Company does not guarantee the identity of any third-parties nor does it ensure that a User or a third party will complete a transaction. You, as a User, understand that upon initiating a requisition on the Website, you are entering into a legally binding and enforceable contract with the third party to purchase the Products and/or Services from the third party on a cash on delivery basis or such other mode as may be specified by Company. You, as a User, shall hand over a copy of the prescription, at the time of delivery, for the delivery of Products which as per law requires a valid prescription signed by a medical practitioner. You acknowledge that delivery of such Products shall be made only if the third party or its agent/employee is satisfied that the prescription is in compliance with applicable norms. You, as a User, shall electronically notify Company using the appropriate Company’s Website features immediately upon Delivery or non-Delivery within the time period as provided in these Terms of Use. Non-notification by You of delivery or non-delivery within the time period specified in these Terms of Use shall be construed as a deemed delivery in respect of that particular order. You, as a User, shall acknowledge and accept that the final price of the order might change based on the batch of the medicine and availability of stock at the retail pharmacy. You, as a User, shall be entitled to claim a refund in accordance with the Refund and Return Policy of the retail pharmacy. To issue a refund, it is upon the Retail Pharmacies to handle customer support and issue a reversal of payment from their end (“Cash on Delivery” or “Online Payment”) You acknowledge that Company is a mere facilitator and does not handle refunds directly. However, we do acknowledge and assist if you wish to report Retail Pharmacies for any unfair means. The User and third-party acknowledge that Company will not be liable for any damages, interests or claims etc. resulting from not processing a transaction/transaction price or any delay in processing a transaction/transaction price which is beyond control of Company. You acknowledge that Company is a mere facilitator and does not fall within the per view of the Food Safety and Standards Act, 2006 and the rules framed thereunder. You acknowledge that Company is a mere facilitator and does not fall within the per view of the Drugs and Cosmetics Act, 1940 and the rules framed thereunder. You acknowledge that Company is a mere facilitator/intermediary and does not fall within the per view of the National Medical Commission Act, 2019, and the rules and regulations framed thereunder. The User also agrees to pay a nominal fee for the same.
Eligibility of Use: Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including without limitation minors, un-discharged insolvents etc. are not eligible to use the Website. You represent that You are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India. Notwithstanding the foregoing, if You are below the age of eighteen (18) years, you may avail the services provided by the Website, through Your legal guardian in accordance with the applicable laws. Company reserves the right to terminate your membership and / or refuse to provide you with access to the Website if it is brought to Company’s notice or if it is discovered that you are under the age of 18 years. Company reserves the right to refuse access to use the services offered at the Website to new Users or to terminate access granted to existing Users at any time without according any reasons for doing so and You shall have no right to object to the same. You shall not have more than one active Account on the Website. Additionally, you are prohibited from selling, trading, or otherwise transferring Your Account to another party. User Account, Password and Security Company shall enable You to make the requisition of Products and Services available to You through the Website, only if You have provided Company certain required User information, including without limitation, name; address; gender; age; phone number; valid finance account information; and other details and created an account (“Account”) through Company ID and OTP or other log-in Id. Terms, uploaded guidelines, rules, additional terms of service, or other disclaimer & notices, if any (“Additional Terms”). If there is any conflict between the Terms and the Additional Terms, the Additional Terms shall take precedence in relation to that service. The Website requires You to register as a User by creating an Account in order to avail of the services provided by the Website. You will be responsible for maintaining the confidentiality of the Account Information, and are fully responsible for all activities that occur under Your Account. You agree to (a) immediately notify Company of any unauthorized use of Your Account or Account Information or any other breach of security, and (b) ensure that You exit / log out from Your Account at the end of each session. Company cannot and will not be liable for any loss or damage arising from Your failure to comply with this Section 4. You may be held liable for losses incurred by Company or any other User of or visitor to the Website due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account Information secure and confidential or otherwise. The Website also allows / shall allow restricted access to the Website for unregistered Users. You shall ensure that the Account Information provided by You in the Website’s registration form is true, complete, accurate and up-to-date. Use of another User’s Account Information for availing the services offered by Company is expressly prohibited. If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Company has the right to suspend or terminate Your Account and refuse any and all current or future use of the Website by You. The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by Company for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to You, Company may allow authorized third parties to place or recognize a unique cookie on your browser. Company does not store personally identifiable information in the cookies.
Further Communications & sending updates for new products or services: You hereby expressly give your consent and agrees to receive any further communications through SMS, phone calls, e-mails from Company relating to the Products offered through the Website. A User can unsubscribe from receiving further communications from Company through SMS and e-mail, phone calls anytime by Visiting https://quantique.ai/ to unsubscribe from messages/ SMS; and Newsletters sent at the registered email address and by clicking on the unsubscribe option attached at the bottom of newsletter received through e-mail.